Shipping & Payment Information

Shipping Options:

At UpsideDown Event Tents LLC, we are committed to delivering your products timely and securely. We offer shipping across the United States and Canada using trusted carriers like FedEx, UPS, and USPS. Shipping costs vary by item due to differences in size and weight. For your convenience, we offer free shipping on all our custom tents within the United States.

Shipping Zones:

We currently ship to locations within the United States and Canada. Please note that shipping rates and times may vary based on the destination and the specifics of your order.

Shipping Costs:

Free Standard Shipping: Minus any delays with Customs your product should take anywhere from 10-20 Business Days to arrive.

Expedited Shipping: Minus any delays with Customs your product should take anywhere from 5-10 Business Days to arrive.

Shipping costs are calculated on a flat-rate basis, determined by the size and weight of the package. Detailed shipping costs are provided at checkout, ensuring transparency and no surprise fees.

Returns and Exchanges:

Please note that all sales are final. We do not accept returns or exchanges on any orders placed online. We strive to ensure the highest quality in all our products and encourage you to review your order carefully before submission.

Damages and Lost Packages:

In the rare event that your item arrives damaged, please refuse the delivery and contact us immediately with photos of the damaged packaging. To facilitate a replacement, provide a detailed description of the damage, photos, and complete our warranty form. We will investigate the issue and work diligently to rectify the situation.

Order Processing and Delivery:

Order processing typically takes up to 7 days. Delivery times can vary, but most customers receive their items within 10-15 business days. Please be aware that unforeseen supply chain issues can affect these timelines.

Payment Options:

We accept several payment methods for your convenience, including Credit Cards, Debit Cards, ACH Bank Transfers, PayPal, and Cash. Full payment is required at the time of order placement.

Payment Requirements:

All payments must be collected before the commencement of production on specialized products. Our payment system is designed to be straightforward and is clearly detailed during the checkout process.

Contact Information:

For any inquiries regarding your order, please provide your name, phone number, email address, and mailing address. It is at the discretion of UpsideDown Event Tents LLC to accept orders where the billing and shipping address do not match.

For further assistance, please contact our customer service team. We are here to help ensure your experience with us is smooth and satisfactory.