UpsideDown Event Tents LLC Refund Policy

At UpsideDown Event Tents LLC, we stand behind the quality of our products and aim to ensure our customers are completely satisfied. However, due to the nature of our products, our refund policy is as follows:

Custom Printed Orders:

We do not offer refunds on any custom printed orders. Each custom product is made to order, reflecting unique choices and specifications of the customer.

Non-Custom Printed Items:

Refunds are available for non-custom printed items under the following conditions:

• The item must be unopened and unused.
• Refunds must be requested within 30 days of purchase.
• A 15% restocking fee will be applied to all refunded items.

Refund Process:

To initiate a refund, please contact our customer support team:

• Email: info@upsidedowntents.com
• Phone: (208) 648-2600

When contacting us, please provide your order number, the name on the order, and the reason for requesting a refund. Please note that shipping costs must be covered by the customer. Refunds will be processed to the original method of payment after the item has been received and inspected by our team.

Shipping Costs:

All shipping costs associated with the return of non-custom printed items are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe and documented delivery of your return.

Contacting Support:

For any further questions or concerns about our refund policy, please reach out via email or call our support team. Our dedicated staff is here to assist you from Monday to Friday, 9 AM to 5 PM.